Payment must be paid-in-full within 5 (five) business days of order otherwise your order will be canceled.
FREE Shipping (USA only). I use USPS Priority Mail for all mosaics. Whenever possible I place your mosaic within another box and secure it using bubble wrap, tape, tissue paper, packing peanuts, etc. I will do whatever is needed to make sure your mosaic gets to you in one piece.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
In the event you order an item and for some reason you just don't like it when it arrives, but there is no damage, then I will certainly offer you an exchange for another item at the same price (does not apply to custom made to order items). It must be returned to me in it's original packaging within 14 days after you receive it. You will be responsible for the return S&H fee.
I do the best I can when shipping out my art to wrap it securely, but once it leaves our porch heading toward your door, I can't predict what will happen. Weather and other obstacles often cause a problem or two. If the item arrives to you damaged, for example a piece of glass falls off, please convo me, share photos and I will offer the best way to repair it, if possible, if you are willing to give it a try. If it is beyond your scope of repair, please return it to me (you pay for return shipping fees). I will repair it and return it to you at no additional cost to you.
You will receive a full refund if your item(s) was destroyed beyond repair in shipping. We'll follow the USPS procedures for items damaged through them. Please contact me immediately should that be the case, take a photo of the item and the box as it arrived to you, to share with USPS. They will not issue a refund without this documentation.
At this time, I'm not accepting custom work. I expect to be back to it in July-August 2020. Thank you for understanding.
When you custom order a made-to-order item we will work closely together. If you'd like to make payments and have them broken up into two, I will be happy to send you invoices. We can discuss this through email further should you decide to pay in this way.
If you choose to make payments, half of the payment (non-refundable) is due upon ordering your custom mosaic. This amount goes to supplies and materials required to make the mosaic. The other half of the payment can be sent to you through invoice when the work is completed. Your item(s) will not be shipped until payments are made.
I do not offer refunds on custom made items. I try to be as clear as possible so that you will have enough knowledge to determine if you'd like to place an order. When you approach me regarding a custom order not shown here, whenever possible, I will provided photos of a similar item so you can see exactly what you are getting.
I share my custom work on my Facebook Page. I highly recommend keeping track of your mosaic in this way. https://www.facebook.com/EarthMotherMosaics/